Frequently Asked Questions
We have the answers that you are looking for, please Contanct Us in case you have more questions or have a specialized request!
Do you offer certified translations for USCIS?
Yes. All our USCIS document translations include a signed Certificate of Accuracy, which confirms the translation is complete and accurate. This is required by U.S. Citizenship and Immigration Services for all foreign-language documents submitted in immigration applications, and we ensure every detail meets their strict standards.
How do I send you my documents?
You can easily submit your files by sending us a clear, legible scan or a high-quality photograph via email. We do not need your physical original, as exact digital copies are fully accepted for most certified translations.
How long does the process take, and do you offer rush delivery?
Most standard documents are fully translated, carefully reviewed, and certified within 1 to 2 business days. If you are facing an urgent deadline, let us know immediately—we offer next-day and expedited processing options to ensure your project is delivered on time.
Are there any hidden fees or surprise charges?
Absolutely not. We provide upfront pricing for every project before any work begins. If your project scope changes or additional work is requested, we will review the adjusted budget with you for approval first.
How do you ensure my documents remain confidential?
We strictly follow confidentiality guidelines to protect your sensitive legal and personal information. We utilize private, secure online document exchanges, and for physical copies, we offer certified mail or in-person delivery within Colorado.
Can InterLatino host virtual interpreting sessions?
Of course! Whether you need us to host the meeting on our platform or prefer to use your own, our team is equipped to handle your remote interpreting needs seamlessly.
What payment methods do you accept, and do you provide invoices?
We accept most major credit and debit cards for your convenience. Following your payment, our system will generate and provide a detailed, itemized invoice for your personal or business records.
Can your team communicate directly with my clients if authorized?
Yes, but only upon request and with the agreement of all parties involved. Our professional problem-solving team can handle direct interactions and assist with complex situations to help streamline your workflow.